Useful Contacts

Social Welfare Department Hotline Service

Service Description

SWD hotline <2343 2255> provides information on welfare services in the form of voice messages or facsimile transmission to callers through a 24-hours interactive voice response system.  SWD Hotline social workers are on duty from 9:00 am to 5:00 pm on Mondays to Fridays, and from 9:00 am to 12:00 noon on Saturdays to provide counselling, support and advice and arrange appropriate follow up services for those in-need.  Outside the aforesaid duty hours (including public holidays), callers can choose to transfer their calls to the Hotline and Outreaching Service Team operated by Tung Wah Group of Hospitals for assistance from social workers. They may also leave their message on the recording machine or seek assistance from the police.

Target Group

General public

Fees and Charges

Free of charge

Multi-purpose Crisis Intervention and Support Centre (CEASE Crisis Centre)

Service Description


The CEASE Crisis Centre, operated by the Tung Wah Group of Hospitals, is a kind of crisis intervention and support service which aims to provide comprehensive support to victims of sexual violence and individuals / families facing domestic violence or in crisis, and to link them with appropriate health care and social services units for necessary protection and services.  Services provided include a 24-hour hotline and immediate counseling and outreaching services are provided for victims of sexual violence on 24-hour basis and victims of elder abuse after office hours of the Social Welfare Department. Besides, the CEASE Crisis Centre, with its address kept confidential, has commenced the short-term accommodation service on 19 May 2008 for assisting those victims who are temporarily not suitable to return home or those individuals / families in crisis.


Target Group

Regardless of their age, gender and race, victims of sexual violence and those individuals / families facing domestic violence or in crisis who require support are target groups of the CEASE Crisis Centre.


Address Opening hours Tel no.
/ The CEASE Crisis Centre provides round-the-clock service throughout the year. Individuals / families in need can call the 24-hour hotline of the CEASE Crisis Centre at 18281.


Suicide Crisis Intervention Centre

Service Description


The Samaritan Befrienders Hong Kong – Suicide Crisis Intervention Centre (SCIC) provides round-the-clock outreaching service, crisis intervention and intensive counselling to persons at moderate/ high suicidal risk.  Apart from the core crisis intervention service, SCIC also cooperates with the agency’s Life Education Centre and Hotline Centre and other related organizations to render other support services to persons affected by suicidal behaviour ( including family members and friends ), such as Suicide Crisis Infoline Service, group counselling and arrangement of talks and workshops, etc.


Service Enquiries


Address Opening hours Tel no.
Unit 1, 3/F, Shui Tin House, Pak Tin Estate, Shek Kip Mei, Kowloon Office Hours :
Monday to Friday : 9:00 am to 10:00 pm

Lunch Break : 1:00 pm to 2:00 pm

Dinner Break : 6:00 pm to 7:00 pm

Saturday : 9:00 am to 5:00 pm

Lunch Break : 1:00 pm to 2:00 pm

[Sunday & Public Holiday : Closed]

2341 7227


Caritas – Family Crisis Support Centre


Refuge Centre for Women

Service Description


There are currently five refuge centres for women providing temporary accommodation service (usually two weeks and the maximum period of stay can be extended to three months when necessary) for women and their children who are facing domestic violence or family crisis.  They are listed below:


Target Group


Women, with or without children, who are facing domestic violence or family crisis are eligible for the temporary accommodation service provided by the Refuge Centre for Women.


Application Procedures


The five refuge centres accept referrals from social workers and the Police. Request for the service can be made through casework service units of Social Welfare Department (list of IFSCs/ISCs and MSSUs can be downloaded here). Direct applications to the refuge centres are also accepted. The refuge centres admit cases on a 24-hour-basis.


Refuge Centre for Women Opening hours Tel no. Downloadable Referrals forms*
Harmony House

(Women and Child)

24-hour hotline 2522 0434.
Serene Court 2381 3311
Wai On Home for Women 8100 1155
Sunrise Court 8100 1155
Dawn Court 8100 1155



Women’s Hotline Opening hours Tel no. Downloadable Referrals forms*
Harmony House 24-hour women hotline 24-hour 2522 0434
HK Association for the Survivors of Women Abuse (Kwan Fook) Hotline service Monday – Thursday: 10:00 am – 1:00 pm, 2:00 pm – 5:00 pm 3145-0600


Men’s Hotline Opening hours Tel no. Downloadable Referrals forms*
Caritas Men’s Hotline Wednesday:
2:00 pm – 5:00 pm
Harmony House Third Path Man’s Service Monday, Wednesday, Friday: 2:00 pm – 10:00 pm 2295-1386
Po Leung Kuk Men’s Hotline 24-hour 2890-1830


Parent-child support hotline Opening hours Tel no.
Against Child Abuse – parent-child support hotline Monday to Friday: 9:00 am – 9:00 pm

(Lunch break: 1:00 – 2:00pm)

Saturday: 9:00 am to 1:00 pm